Our current mode of payment is via Bank Transfer to the bank account below:
Bank Name: Maybank
Account Name: Earth Care Enterprise
Account Number: 564191569398
Mode of Payment: Instant Transfer
* Note: Please upload your transaction receipt with order number (type in Reference ID section) once payment is made within 24 hours of order placement. Order will be canceled after 24 hours.
Enjoy free shipping throughout West Malaysia locations for orders above RM80 and East Malaysia locations for orders above RM120.
Receive a discount of 10% off for your first purchase with us with the code WELCOME2ECS10. Only for new member signup and one discount code per per order per account.
All orders are processed within 3-5 business days (Monday - Friday, excluding holidays). Once an order is placed, payment must be made in full to confirm the order and only then will the order be processed. The shipment tracking information will be sent to your email once the order is shipped. Shipment takes approximately 2-3 working days for West Malaysia locations, and 5-6 working days for East Malaysia locations.
We strive to ensure that your order is packed with the utmost love and care, and shipped as quickly as possible. To ensure that the shipment process is smooth, please ensure that all shipping details are accurate. If you would like to request for change of shipping details, please email us at [email protected] with the subject "Shipping Details Change Request" within 24 hours after the order is placed, we will be unable to make any changes after that.
Once the order is shipped, Earth Care is not responsible for any shipping delays, damages, or loss due to peak seasons, incorrect addresses, or errors from shipping companies.
Track Your Parcel Here: https://earthcare-4.easy.co/pages/shipment-tracking
We're sorry if you're unhappy with your purchase :(
Unfortunately, we do not accept returns, refunds or exchanges upon payment and shipment of order for hygiene purposes.
If you have received the wrong product by mistake, we do offer a replacement. Please send us a photo of the wrong product together with your name, contact number, order ID, and email with the subject "Wrong Order Request" to [email protected] within 3 days upon receiving your order. Our team will be in touch with you.