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PRODUCTS

Where are your products made from?
Our products are handcrafted right here in Malaysia, using recipes of carefully sourced natural and raw, unadulterated ingredients from Mother Nature to ensure the best for you and the environment. We use ingredients such as plant oils (coconut, castor, sweet almond, rice bran, etc.), naturally derived herbs, colorants, botanical, clay, and essential oils.

Do your products contain preservatives?
Nope, none of those nasty stuff. All you get in each product is pure raw ingredients such as sugar (in our scrubs), oils, herbs and clays. We do not add any fillers, additives, and preservatives. Hence, our products have a shorter shelf life than commercial products.

Are your products tested on animals?
No, we do not and will not ever test our products on animals.

Are your products vegan?
Yes, with the exception of Yogurt Oat Honey Face & Body Soap (contains yogurt and honey) and Superdry Remedy Multipurpose Skin Balm (contains beeswax).

Are your products certified organic?
No, we do not have organic certifications, although the ingredients sourced from our long-term suppliers are all natural.

Can I use your products if I have sensitive / troubled skin?
Yes, definitely. Our products are formulated with just natural ingredients and do not contain harsh chemicals, detergent, and dyes that further debilitate your skin, and is most suitable for sensitive, troubled skin types.

I have eczema / psoriasis. Can I use your products?
Yes, definitely. Our products are formulated with just natural ingredients and do not contain harsh chemicals, detergent, and dyes that further debilitate your skin, and is most suitable for sensitive, troubled skin types. For eczema / psoriasis skin types, we do recommend you to try our Calendula Aloe Vera Face & Body Soap and Superdry Remedy Multipurpose Skin Balm.

I am pregnant / breastfeeding. Can I use your product?
Yes you may, with the exception of our pure essential oils as some essential oils are potent and could interfere with pregnancy or breastfeeding. While our products are formulated with mild and natural ingredients that are safe for pregnant / breastfeeding mothers, we do recommend you to consult with your doctor prior to using as we are not medical practitioners and are unable to provide any medical advice.

Can my baby use your products?
We do not recommend young infants (below 3 months of age) to use our products due to certain essential oils that are unsuitable. 

Help! I am allergic to your products, what can I do?
If you have a known allergy to the ingredient(s) in our products, please stop using and consult your medical practitioner. Although our products are made with natural ingredients, allergies do happen too (the same as you would be if you were allergic to peanuts, for example). Please do conduct a skin patch test prior to using our products. If an adverse reaction occurs, cease usage and seek medical attention immediately. All information of our product ingredients are listed on the site, do check the ingredient list before purchasing.

Do your products contain natural sunscreen / do you have sunscreen products?
No, our products do not contain natural sunscreen and unfortunately we do not offer any products with sunscreen. 

Do you offer free samples / trial size products?
Unfortunately we do not offer these at the moment.

Do your products really work?
Our products are made with ingredients that specifically help to address a certain skin issue such as eczema, psoriasis, dryness, sensitivity, etc. Many of our users have reported positive response to our products and continue to do so. However, as with individuality, some products may work for some and some may not work for others. Our skin, being the largest organ of the body, not only responses topically but internally as well. Many other factors such as age and environmental stress, hormones, lifestyle, diet all contributes to the overall health of our skin too. We can take steps to manage these factors:

  • Age and Environmental Stress (always wear sunscreen, hydrate with lots of liquid, eat foods with plenty of antioxidants, sleep early)
  • Hormones (clean eating, alternatives to birth controls and acne medications)
  • Lifestyle (meditating, exercising, doing yoga, deep breathing)
  • Diet (reducing refined and processed foods, sugar, salt, and dairy)

Where can I purchase your products in-stores? Do you have a flagship store?
We do not have a flagship store, but you can shop our products at the following retailers:
 
 đŸ“ Ben's Independent Grocer (B.I.G.) @ Publika
 Aisle 9 (Corner Shelf), Level UG,
 Publika Shopping Mall,
 Jalan Dutamas 1, Solaris Dutamas,
 50480 Kuala Lumpur.
 Tel: +603 6209 2202 / 09
 Opening Hours: 10:00am – 10:00pm (Mon - Sun)
 
 đŸ“ Ben's Independent Grocer (B.I.G.) @ IPC Shopping Mall
 Lot LG 1.19 & 1.20,
 IPC Shopping Centre,
 No. 2, Jalan PJU 7/2, Mutiara Damansara,
 47810 Petaling Jaya, Selangor.
 Tel: +603 7731 3230
 Opening Hours: 9:00am – 10:00pm (Mon - Sun)
 
 đŸ“ Ben's Independent Grocer (B.I.G.) @ LINC Tun Razak
 1-9, Pusat Membeli-belah Linc,
 No. 360, Jalan Tun Razak,
 50400 Kuala Lumpur.
 Tel: +603 2181 6011
 Opening Hours: 8:30am – 10:00pm (Mon - Sun)
 
 đŸ“ Tribeca @ Bangsar Village II (COMING SOON)
 Lot 1F-27, Bangsar Village Shopping Centre II,
 No. 1, Jalan Telawi 1, Bangsar Baru,
 59100 Kuala Lumpur.
 Tel: +603 2385 4298
 Opening Hours: 10:00am – 10:00pm (Mon - Sun)
 
 đŸ“ Nude Zero Waste Store @ SS2
 No. 11, Jalan 19/29,
 Seksyen 19, Petaling Jaya,
 46300 Selangor.
 Tel: +603 7498 0488
 Opening Hours: 11:00am – 7:00pm (Tue - Sun)


PRODUCT CARE & INFORMATION

Why did the products turned bad before the best by date?
Our products are all natural and do not contain preservatives to hold them for longer shelf life. As such, we only offer dry products (powders), in balms or oil form, and solids (soaps), and no liquids simply because once water (liquid) is added in a product, they will require a suitable preservative. That said, products can still turn bad without proper care. Keep them away from sunlight and heat, always use dry utensils to dispense them, and never allow water to be in contact with the products. Best to refrigerate them to extend the shelf life especially in tropical weather.

Why is my soap turning soft and melting?
Our soaps are handcrafted using oils as the base, and no hardeners or fillers. As such, they tend to be softer than commercial beauty bars. Cut the soap into half and use half first. After using, dry the soap thoroughly either by leaving them to dry hanging in our nylon soap bag, or our wooden soap dish with plenty of drainage. Do not leave soap to soak in water, and leave them in too hot places.

Why is my soap not lathering well?
As with natural handmade soaps, we do not use artificial surfactants (which bubbles easily but it's really bad for the skin). Therefore, they do not lather as well as commercial beauty bars. We recommend you to try our nylon soap bag with the soap for a better bathing experience, as the soap bag helps to boost the lather, and at the same time you can dry the soap inside the bag too.

I have been using commercial soaps and it’s drying for my skin, I don’t like. What’s the difference between handmade soaps and commercial soaps? 
Commercial soaps oftentimes had the glycerin (by-product) component removed, which makes the soap even more drying as glycerin is a natural humectant and draws moisture to the skin. Apart from that, commercial soaps often contain a load of artificial ingredients, harsh chemicals and preservatives. On the other hand, handmade soaps are made using the traditional method of saponification – adding sodium hydroxide (lye) to fatty acids (oils) in order to form soap and glycerin (which is not removed, hence that is why handmade soaps are very moisturizing for the skin). In addition, there are a lot of skin-loving ingredients such as plant oils, botanicals, clays added in, and we most definitely do not use chemicals, preservatives, additives or fillers.

Why does my soap contain sodium hydroxide? Is it safe to use?
All true handmade soaps are made with sodium hydroxide (solid bar) or potassium hydroxide (liquid soap). Soaps are made by combining lye (sodium hydroxide) with water and then mixing it with fatty acids (oils and butters) in the process called saponification. Once this process is completed, the lye and oil molecules are combined with each other and chemically changed to soap and glycerin. There will no longer be free floating lye in the formula, and no lye remains in the finished product. How does soap work? Soap cleans by acting as a surfactant and emulsifier. It can surround oil, making it easier to rinse it away with water.

My balm melted / froze. Can they still be used? What should I do?
No worries, they definitely still can be used. The balms melted simply because we do not use hardeners or stabilizers, and we use beeswax as a form of natural hardener. If it's too warm, the balm tends to melt - simply pop it in the freezer for 15-30min until it's solidified again. If it's too cold, the balm will start to harden - just put it out in room temperature until it's back to normal. Store balms away from direct sunlight and warm places.

How do I use the face mask-scrub?

  • Face Scrub : Mix 1 teaspoon powder with 1/2 teaspoon water to form a runny paste.
  • Face Mask : Mix 1 teaspoon powder with 1/4 teaspoon water to form a thick paste.

Spread paste onto face and neck, avoid the eye area. Gently exfoliate to cleanse (for face scrub) or leave on for 10 minutes (face mask). Rinse off and wash face as normal. Use as a daily cleanser or 2-3 times a week (face mask). Store product in dry conditions away from water and direct sunlight to extend lifespan.
Mix & Match : Create your own customized face mask or scrub by adding different ingredients such as milk, yogurt, honey, tomato or lemon juice. The choice is endless!

How do I use the body scrub?
Use a dry spatula to scoop out 2-3 teaspoons of scrub and exfoliate gently on wet skin. Rinse off thoroughly with water and dry skin gently with towel. Use 2-3 times a week. Store product in dry conditions away from water and direct sunlight to extend lifespan.

How do I use the lip scrub?
Gently exfoliate a small amount on wet lips. Wash off with water and pat dry. Use 2-3 times a week. Store product in dry conditions away from water and direct sunlight to extend lifespan.

Can I use the Lavender Calendula Natural Baby Powder as a dry shampoo?
Yes, you most definitely can. Our Lavender Calendula Natural Baby Powder is versatile as you can use it as a dry shampoo, for heat rashes or itchy skin, and on underarms or any skin crevices to prevent sweat. Contains NO talc and other harsh chemicals, this powder is made with cornstarch, calendula, and lavender.


ESSENTIAL OILS

What are essential oils?
Essential oils are generally the essence (precious oils) of the plant / fruit that is derived through means of steam distillation / cold pressed methods. Example, the essential oils of lavender is derived using steam distillation method of harvested lavender buds (the typical aroma of lavender that you can smell is actually the lavender oil secreted from lavender buds). Different essential oils bring different health benefits to the body and mind.

Where are your essential oils from and are they really genuine?
Our essential oils are sourced from Australia or USA, depending on the variant. Yes, our essential oils are 100% pure and concentrated, and we do not dilute or add fillers in them.

How do I use the essential oils?

  • Carrier Oil / Lotion / Cream : Mix in the recommended amount of essential oils into carrier oil / lotion / cream and use as general face or body moisturizer.
  • Bath Water : Add a few drops of essential oil into warm bath water.
  • Candle Burner : Add a few drops of essential oil into some water in a candle burner dish, light a tealight candle and warm up the burner. Do not leave burner unattended and watch when water levels drop.
  • Electric Aroma Diffuser : Add a few drops of essential oil into aroma diffuser and switch on to enjoy the benefit. Use on a daily basis or whenever necessary. Store product in dry conditions away from water and direct sunlight to extend lifespan. Do not leave burners and diffusers running in close proximity with flammable items, children and pets without adult supervision.

Can I use the essential oils directly on my skin?
Absolutely not. Do not apply undiluted essential oils directly onto skin. Always remember that all essential oils must be diluted with a base prior to usage on the skin as the concentration is very high and potent, that it has the possibility to cause irritation and adverse reaction to certain people's skin in its most concentrated form. Example 1 drop of lemon essential oil is equivalent to about 20 lemon fruits. Some essential oils such as peppermint, cinnamon and clove can be irritable to the skin in high doses and concentration. Method of essential oils usage is through topical application, steam inhalation and aromatherapy. 

Can I use the essential oils on my baby?
We do not recommend for young infants and babies, since neonatal skin does not mature until three months of age, it is more sensitive and more permeable to essential oils. A newborn is also less equipped to deal with any adverse effects than an adult because of lower metabolic capacity, i.e., enzymes present in lower concentrations. As always, please consult your doctor as we are not medical practitioners and are unable to advice.

How do I dilute the essential oils?

  • Children / Sensitive Skin (0.5% -1.0%) : 5-10 drops of Essential Oils per 50ml of carrier oil
  • Adults / Normal Skin (2.5%) : 25 drops of Essential Oils per 50ml of carrier oil
  • Bath Waters / Steam Inhalation : 2-10 drops of Essential Oils
  • Candle Burners / Electric Aroma Diffusers : 6-8 drops of Essential Oils
    Note: 1ml = 20 drops

Why are your essential oils cheaper than others?
As we use pure essential oils in almost all of our products, we source them in bulk and we’re able to list them at a lower price, passing on the savings to you.

Can I consume the essential oils in my drink, food, etc?
Absolutely not. Our essential oils are only for external topical use only. Kindly do not consume internally and use in body orifices such as eyes, ears, nose, mouth etc.


CUSTOM ORDER MOTHER’S MILK SOAPS

How do I order the custom order mother's milk soaps?
You may order them here (Unscented) or (Scented).

What’s the difference of unscented and scented soaps?
For unscented soaps, we do not add essential oils into the soaps, and for scented, we add in the essential oils of your choice.

How do I choose the essential oils for my custom order mother's milk soaps?
Select from the list and input your choice under Remark section at checkout page.
Use this template (Soap Choice + Choice of Essential Oil)
Example:
Shea Butter Soap + Lavender Essential Oil

How many pieces of soaps do I get per kg of soap?
Yield is 12 bars (of 100g+/-) for every kg of soap ordered.

How much milk do I need for the custom order mother's milk soaps?
We will need approximately 8-10oz (250-300ml) of frozen mother’s milk for every kg of soap. They must be individually sealed in plastic bag.
Example:
If you order 2kg of mother’s milk soaps, we will need 2 bags of 8-10oz of frozen breastmilk sealed in individual ziplock bags.

How do I pass the mother’s milk to you?
After ordering and confirming via payment, we will email you the address of our studio for you to send the milk. Kindly do make appointment with us prior to sending as this is a residential area.

How long do I have to wait for the soaps to be ready?
Our soaps take 8-9 weeks from production to curing before they are packed and ready for you to use. After production, the soaps will be cut and air dried for several weeks so that they harden nicely. Once they’re ready for pickup, we will contact you via email again.

I am from another state. Can I still order?
Unfortunately, this service is only for KL / Selangor regions as we are based here.

I do not have the milk required to make the mother's milk soaps. Do you provide?
Due to hygiene reasons, we do not provide mother’s milk for the custom order of mother’s milk soaps. Do ensure that you are able to provide the milk if you order this. Alternatively, you may provide cow’s milk / plant milk (e.g. oatmilk) to replace. Or if you choose without milk, we will substitute the mother’s milk with distilled water instead. You may let us know of your choice under Remark section at checkout page.

Do you sell ready stock of the mother's milk soaps?
For hygiene and safety reasons, we do not sell mother’s milk soaps to the public. These are for custom orders only, and all soaps made will be returned to the customer.

Do you deliver the soaps via courier?
Yes we do, you will need to opt for separate shipment and shipment fees apply. Please email us directly at [email protected] to get a quote before ordering.

Are these soaps made in a clean and hygienic manner?
Yes of course! Our priority is always hygiene and safety, and because of that we do not offer to make these custom order mother’s milk soaps for you if you do not provide us with the milk, nor do we sell ready stock of these soaps to the public. All our utensils and equipment to make the soaps are thoroughly sanitized with alcohol before the start of production.


PAYMENT, SHIPPING & RETURNS

Do you offer cash on delivery (COD)?
Apologies, we do not offer this payment option.

Can I pay using credit card / debit card / Paypal?
Unfortunately, we do not have the service of payment via credit card / debit card / Paypal yet. The current payment option is via Bank Transfer. Please upload your transaction receipt with order number (type in Reference ID section) once payment is made within 24 hours of order placement. Order will be canceled after 24 hours.

What are your delivery options?
We ship nationwide (Malaysia) via Easy Parcel. Enjoy free shipping for West Msia locations with purchase of RM80 and above or East Msia locations with purchase of RM120 and above.

Where can I track my parcel?
You may track your parcel here.

I did not receive my parcel. What do I do?
Please drop us an email at [email protected] with your order ID number.

Do you ship internationally?
Unfortunately, not at the moment.

I don't find the products working for me / I don't like the products. Can I return?
We're sorry if you're unhappy with your purchase :( Unfortunately, we do not accept returns, refunds or exchanges upon payment and shipment of order for hygiene purposes. 

I have received the wrong products. What do I do?
If you have received the wrong product by mistake, we do offer a replacement. Please send us a photo of the wrong product together with your name, contact number, order ID, and email with the subject "Wrong Order Request" to [email protected] within 3 days upon receiving your order. Our team will be in touch with you.

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